Refund policy
At OZ BALCONY SUCCULENT, we strive to ensure your satisfaction with every purchase. If you're not entirely satisfied with your order, we're here to help.
Our policy remains effective for a duration of 24 hours following your purchase. Should this period elapse since your purchase, we regret to inform you that we are unable to provide a refund or exchange. Please ensure to notify us within this 24-hour window if you have any concerns regarding the items you have received.
For a return to be considered, the item must be returned in its original condition and packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Partial Refunds
There are certain situations where only partial refunds are granted (if applicable).
Late or Missing Refunds
If you're still awaiting your refund, start by reviewing your bank account. Following that, reach out to your credit card company, as refunds may take some time to appear officially. Subsequently, contact your bank, as there may be processing delays before the refund reflects. If you've completed these steps and your refund is still outstanding, please get in touch with us at info@ozbalconysucculent.com.
Return Shipping
You are accountable for covering the shipping expenses when returning your item. Please note that shipping costs are non-refundable. In the event of a refund, the return shipping charges will be deducted from your refund amount, unless otherwise agreed upon prior to shipping.
Lost or Damaged Orders
We cannot be held liable for any orders lost or damaged during transit. While we take precautions to safeguard your items, once they are shipped, we relinquish control over their handling.